Customers can cancel their order or subscription by contacting us at least 24 hours in advance. For daily meals, cancellations made after the food preparation has started (typically 8:00 AM for lunch) cannot be honored.
One-Time Orders: Once an order is prepared or delivered, no refunds will be issued.
Subscriptions: If you wish to cancel a monthly subscription midway, we will deduct the cost of meals already consumed at the standard non-subscription daily rate. The remaining balance will be refunded within 5-7 working days.
If you have a genuine complaint regarding the quality of food, please contact us immediately upon delivery with photos. We will verify the issue and may provide a replacement meal or a credit for the next order at our discretion.